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Midtown Hair Company Policies

Appointment Reservations:

The team at Midtown makes every effort to keep our appointments running on time and we ask our guest to please do the same for their optimum experience. Please arrive 5 minutes before your reservation so we can prepare you for your appointment. We require new guests and specialty services to pay a 50% deposit of estimated service to reserve your appointment.

Cancellation Policy:

Please notify the salon a minimum of 24 hours in advance should you need to cancel or reschedule your appointment to avoid a 50% charge. All no show appointments will be charged full value.

You can cancel or change your booking online in My Booking History up to 24 hours in advance of your visit with no extra charge. However, if you fail to adhere to the cancellation policy as stated under the terms and conditions the business has the right to charge you the balance of your booking amount left to pay in the salon by way of your online payment method. Prices are guideline only and can vary depending on the staff member and the service performed.

See below for the privacy policy:


Gratuities are not included in our service prices and are entirely up to the discretion of the client who is completely satisfied with their service. Typical gratuities range from 15-30% of the total cost of services. Consideration of our guests' individual preferences and level of satisfaction are encouraged when determining gratuities. We do ask that if you plan to gift your stylist a gratuity that you please do so in cash or with our automated tipping software called Tippy.


Payment Policy:

We accept Visa, Mastercard, Discover, American Express and cash.

An automated  3% service tax/fee will be added to each service ticket for safety, technology, wellness, recycling and processing protocols.

Gift certificates:

Gift certificates are available for purchase in-salon or on our website shop page.

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